Shipping and Return Policy
At Etivia Yardena, we make every effort to guarantee you a simple, fast, and reliable shopping experience. This policy informs you of the delivery, return, and refund conditions applicable to our products.
🚚 Delivery Areas
We deliver throughout Europe, including:
France, Spain, Italy, Portugal, Germany, Austria, the Netherlands, Sweden, Switzerland, and the United Kingdom.
⏱️ Delivery Times
We offer two delivery options:
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Free Standard Delivery:
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Delivery time: 3 to 5 working days after validation of your Order
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Cost: Free, no minimum purchase
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48-hour Express Delivery:
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Delivery time: 1 to 2 business days
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Cost: €35
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In the event of an exceptional delay, you will be informed by our customer service as soon as possible.
📦 Order preparation and tracking
Upon confirmation of your payment:
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Your order is prepared with Carefully.
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You will receive a shipping confirmation email with a tracking link.
🏠 Delivery Address
Please carefully check the accuracy of your address when ordering.
Etivia Yardena cannot be held responsible for incorrect or incomplete information.
If the package is returned due to an incorrect or unclaimed address:
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The return shipping costs will be at your expense.
❌ Unsuccessful Deliveries
If you are absent at the time of delivery :
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A delivery notice may be left with instructions for a return delivery or collection from a collection point.
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After several unsuccessful attempts, the package will be returned to us, and return shipping fees may be charged.
🔁 Returns and Refunds
✅ Return Conditions
You have 14 days after receiving your order to request a return.
Products must be:
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New, unused, in their original packaging.
📌 The Return shipping costs are your responsibility, unless the product is defective or there was an error on our part.
📝 Return Procedure
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Contact our customer service at: contact@etivia-yardena.com
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We will provide you with the return address and procedure.
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After receiving and inspecting the package, a refund or exchange will be made within 7 business days.
📦 Damaged or Lost Products
If your package arrives damaged or incomplete :
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Contact us within 48 hours, with supporting photos and your order number.
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In the event of proven loss, we will open an investigation with the carrier and offer a replacement or refund.
🤝 Customer Service
Our team is available for any questions related to delivery or returns.
📧 Email: contact@etivia-yardena.com
⏱️ Response within 24 business hours
Etivia Yardena – Your trusted partner for a well-equipped, worry-free summer.